Protecting your personal data matters to us. This policy explains what we collect, what we do with it, and how we keep it safe.
Your data is encrypted and kept secure
We never sell your data
You stay in control of your information
1. What we collect
We collect the following when you use Haus Palava:
Registration details:
• First and last name
• Email address
• Phone number
• Profile photo (optional)
Usage details:
• Search history
• Listings viewed and saved
• Messages exchanged on the platform
• Location data, where you have agreed to it
Technical details:
• IP address
• Device type and browser
• Operating system
• Session identifiers
2. What we use it for
Your personal data is used to:
• Provide and improve our services
• Tailor what you see on the platform
• Let users reach one another
• Send notifications that matter to you
• Keep the platform secure
• Understand usage so we can improve
• Meet our legal obligations
We never sell your personal data to third parties.
3. Who we share it with
Your data may be shared with:
Other users:
Your public profile and your listings are visible to other people on the platform.
Service providers:
We work with technical partners — hosting, analytics — who may handle some data in order to provide those services to us.
Authorities:
We may disclose your data where the law requires it, or to protect our legal rights.
4. How we protect it
We apply security measures appropriate to the data we hold:
• Encryption in transit (HTTPS)
• Passwords stored hashed, never in the clear
• Restricted internal access to personal data
• Regular monitoring of our systems
• Regular backups
No system is proof against everything, so please use a strong password that you do not use anywhere else.
5. How long we keep it
We keep your data for as long as we need it to:
• Keep your account working
• Provide our services
• Meet our legal obligations
• Settle disputes
Once you delete your account, your personal data is erased within 30 days, unless the law requires us to keep it.
6. Your rights
Under the applicable rules, you have the following rights:
Access: obtain a copy of your personal data
Correction: put right anything inaccurate
Erasure: ask us to delete your data
Portability: receive your data in a structured format
Objection: object to certain kinds of processing
To exercise any of these, write to [email protected]
7. Cookies
We use cookies to:
• Keep you signed in
• Remember your preferences
• Understand how the site is used
• Show content that fits what you are looking for
You can manage cookie preferences in your browser settings. Turning some cookies off may stop parts of the platform working.
8. Minors
Haus Palava is not intended for anyone under 18. We do not knowingly collect data about minors. If you are a parent and find that your child has given us their details, contact us and we will delete them.
9. Changes to this policy
This policy may be updated from time to time. If we make a significant change we will tell you by email or through a notification on the platform. The date of the most recent update is shown at the top of this page.
10. Contact
For any question about this policy or about your personal data:
Data protection officer:
Email: [email protected]Postal address:
Haus Palava
Douala, Cameroon
Questions about your data?
Our team can help with anything to do with your personal data.